Skip to main content

Can't receive SMS?

Before using the SMS template, please test it by sending a text message to yourself or a colleague, if you can't receive it or it is delayed for too long (more than 20 minutes), please contact us. Send Feedback

  • Can't receive message?

    • SMS content is not supported. Such as messages about finance, real estate transactions, investment promotion, Feng Shui predictions, etc. cannot be sent and are easily to be intercepted by operators.

    • Inappropriate SMS type. If you select the industry notice type for a marketing type of SMS, it will lead to the SMS being intercepted (there are different regulatory mechanisms for different types of SMS).

  • Delayed for too long?

    • SMS with links. If there is a link, the operator may conduct a manual spot-check, whether the link is legitimate, and send the message only after it passes. Therefore, there is usually a delay of about 1 hour.

    • Other. For SMS without links, some words or contexts may also trigger the operator's regulatory mechanism to enter a manual check process that will delay sending.

After sending feedback, if there is a new template used, you still need to file a report on the new template.

Have questions about this article？ Send us feedback