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Dedicated Instance

What Is a Dedicated Instance​

A dedicated instance is an exclusive resource purchased within the platform to run workflow independently. After purchasing a dedicated instance, critical workflows in your app can be assigned to run on it, avoiding delays caused by workflow congestion from your organization or other organizations on the platform.

A dedicated instance does not increase the execution speed of workflows themselves. Instead, it ensures stable execution without being affected by other workflows.

Do I Need a Dedicated Instance?

All workflow instances in HAP are executed in a queue and processed concurrently by the server. Under normal conditions:

  • A workflow triggered by a worksheet event typically completes within 5 seconds (excluding nodes such as approval, fill-in, or delay).
  • A workflow triggered by a button typically completes within 1 second.

However, complex workflows (e.g., those modifying multiple fields across worksheets) may slow down execution, potentially causing queue congestion and delaying subsequent workflow instances.

  • Recommended to purchase a dedicated instance
    If your business requires highly reliable workflow execution and delays may disrupt operations, a dedicated instance is recommended.

  • Not required
    For example, after creating a lead record, a workflow queries location and assigns a salesperson. A delay of a few minutes in such scenarios typically has minimal impact and does not require a dedicated instance.

Purchase a Dedicated Instance​

Only Organization Super Admins and Organization Application Admins can purchase and manage dedicated instances via the Organization Admin Console.

Start Purchase​

Click Purchase Dedicated Instance to select configuration options.

1. Select Specifications​

Choose the maximum concurrency based on your needs. Three options are available:

Concurrency refers to the number of workflow instances that can run simultaneously. For example, a concurrency of 20 means up to 20 workflows can run at the same time. Additional workflows will queue until resources are available.

2. Select Duration​

Two options are supported: Monthly Upgrade Package and Single-Month Package.

  • Monthly Upgrade Package

    Available from the current month until the platform license expiration date.

    How to check the license expiration date:

  • Single-Month Package

    Available only for the purchased month.

3. Pricing​

The cost is calculated automatically based on the selected specification and duration.

Monthly plan pricing formula:
Unit Price * 12 months * Billing Days / 365

  • 20 concurrency: 200 RMB/month
  • 50 concurrency: 500 RMB/month
  • 100 concurrency: 1000 RMB/month

4. Place Order and Pay​

Payments via credits, WeChat Pay, or Alipay take effect immediately.
Bank transfer payments require offline verification and may be delayed.

Tips:

  • Dedicated instances are not available in the Free plan.
  • Each organization can purchase up to 5 instances.
  • Each organization can try a 20-concurrency instance for free once (single-month plan, valid for the purchase month).

Manage Dedicated Instances​

Basic Information and Actions​

In the dedicated instance list, you can view the resource ID, rename the instance (default is the specification name), and renew it.

  • Resource ID
    May be required when reporting issues.

  • Rename Instance
    Default name is based on the specification. You can customize it based on business needs.

  • Status

    • Creating (resource is being provisioned after payment)
    • Active
    • Terminating (expired but workflows are still being processed; will be terminated after completion)
    • Terminated

Assign and Manage Workflows​

Not all workflows require a dedicated instance. Assign only critical workflows that require stable execution to a dedicated instance, while others can continue running on shared resources.

Click Manage on the instance card to configure workflows.

  • Add Workflows to a Dedicated Instance

    Subprocesses and PBPs referenced by workflows assigned to this instance will also run on the same dedicated instance.

  • Remove or Move to Another Instance

    Supports both bulk and individual operations.