Identity Verification and SMS Signature
Identity Verification
HAP supports both individual and organization identity verification modes to meet different business requirements.
⚠️ Feature Access Restrictions:
| Restricted Feature | Required Verification | Restricted Users |
|---|---|---|
| Invite users | Individual verification | Free users only |
| Invite users to groups | Personal groups → Individual verification Organization groups → Organization verification | Trial/Free plan organizations |
| Invite organization members | Organization must complete individual or organization-level verification | Users in free or trial organizations |
| Recharge organization credits | Organization must complete individual or organization-level verification | Trial/Free plan organizations |
| Modify SMS signature | Organization-level verification required | All users |
| Publish items to marketplace | Either individual or organization verification | All users |
| Share externally | Organization-level verification required | Includes sharing of records, views, custom pages, charts, public forms, public queries, external portals, workflow “Get Link” node, and ChatBot conversations |
Individual Verification
Click your profile avatar and navigate to [Manage My Account] > [Profile].
Click "Verify Now" and scan the QR code using the WeChat app to complete facial recognition.
Organization Verification
There are two types of organization-level verification: individual-level and organization-level. Choose based on the features you need.
As an organization admin, click your profile avatar and go to [Org Admin] > [Organization] > [Org Info] > [Verification Info].
Click "Verify Now" and select either individual or organization-level verification.
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Organizations with full organization-level verification can:
set SMS signatures, share externally, recharge credits, and invite members. -
Organizations with only individual-level verification can:
recharge credits and invite members.
If your organization has completed individual verification, you may later upgrade to full organization verification.
Multi-Entity Verification
A single organization can bind multiple business entities.
You can set separate SMS signatures and apply for e-invoice tax numbers per entity, supporting multi-enterprise operational needs.
On the verification page, click the “Add” button in the upper-right to add additional organization verification information.
SMS Signature
To send SMS messages through external portals, public forms, or the “Send SMS” node in workflows, a registered SMS signature is required.
Messages using unverified signatures are highly likely to be blocked by carriers.
Creating and Managing Signatures
Organization admins can create and manage SMS signatures by navigating to [Org Admin] > [Organization] > [Org Info] > [Verification Info] via the profile avatar menu.
- Signatures can be named after the certified company name or a registered trademark.
- All submitted signatures will be reviewed and approved by the telecom operator via the platform.
- Only approved signatures can be selected and used in message templates.
- If a signature is deactivated, it can still be used in existing templates, but cannot be selected for new ones.
Signature Sources and Naming Guidelines
| Source | Requirements |
|---|---|
| Full company/organization name | Must exactly match the name on the business license. If the full name exceeds 12 characters, we recommend using the registered short name. Organizations must use the full legal name. |
| Company short name | Must be included within the full company name and uniquely identify the business entity. Cannot contain reordered, omitted, or extra characters. |
| Trademark name | Must be a registered trademark listed on the China Trademark Website. |
Signature Approval Timeframe
Due to differences in approval procedures among the three major telecom carriers, the average approval time for a custom SMS signature is 3 business days.
If the signature uses a registered trademark name, the review process may take up to 7 business days.
After 3 business days, we recommend testing the signature by sending a few SMS messages using phone numbers from each of the three carriers.
Only proceed with mass messaging after confirming the delivery success rate is acceptable.
Using Built-in Signatures
If your custom signature is still under review or cannot be verified due to incomplete documentation, you can use one of the platform's built-in verified signatures:(Mingdao),(Jixintong).
Verification Code SMS
You can choose which signature to use for verification code scenarios such as:
- External portal: registration, login, password recovery
- Public forms: phone verification
The SMS content slightly differs depending on the signature. See the comparison below:
| Signature | Applicable Scenarios | Sample Verification SMS |
|---|---|---|
| Custom Signature | Verified and approved | 【Custom】Your verification code is 1234. Thank you for using our service! |
| Mingdao | Official HAP signature; suitable for users familiar with HAP | 【Mingdao】Your verification code is 1234. Thank you for using our service! |
| Jixintong | When no verified custom signature is available and sender identity must be included | External Portal: 【Jixintong】Your verification code is 1234. Thank you for using our service. (Sent from: Portal Name) Public Form: 【Jixintong】Your verification code is 1234. Thank you for using our service. (Sent from: Org Short Name) |
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Portal Name Configuration Path:
[External Portal] > [Portal Settings] > [Basic Settings] > [Portal Name] -
Organization Short Name Configuration Path:
[Avatar] > [Org Admin] > [Organization] > [Orgn Info] > [Edit Org Info]
Custom SMS Content
In scenarios where you can define your own message content (e.g., “Send SMS” node in workflows, external portal invitations, approval result notifications), all three signatures work the same.
If you use 【Mingdao】 or 【Jixintong】 and want to reflect the business or organization identity, we recommend manually including that information in the SMS body.
