Frequently Asked Questions About External Portals

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Registration and Login

Q1: Why do users still need to enter their mobile number and verification code after enabling WeChat login and completing authorization?

External user accounts use verified mobile numbers as the unique account identifier. Since the mobile number associated with a WeChat account may have been deactivated or changed, users must still verify their identity with a mobile number and verification code when logging in with WeChat for the first time.

After successful verification, the mobile number account will be linked to the current WeChat account. Users can then log in directly by scanning the WeChat QR code without entering their mobile number and verification code again.

Q2: If the same person registers as an external user for multiple applications, is it counted as one account or multiple accounts?

It is counted as multiple external user accounts.

External user accounts are created and managed separately for each application. If the same person registers for multiple application external portals, each application consumes one external user quota.

Q3: Can each application be linked to a separate WeChat service account?

An organization can bind multiple WeChat service accounts, but each application can only be associated with one service account.

Q4: After binding a WeChat service account, how can users access the external portal through WeChat?

You can configure the external portal access link in the menu of the WeChat service account. Users can then click the menu item to access the corresponding external portal.

In general, users can access the portal anytime as long as they have the QR code or access link.

Q5: Do users need to follow the WeChat service account before they can log in by scanning a WeChat QR code?

No. Users can log in to the external portal after completing WeChat authorization during QR code scanning.

However, if users need to receive notification messages through the WeChat service account, they must follow the service account first.

Q6: Can external users log in to the external portal by scanning a WeChat QR code in a PC browser?

Yes.

Q7: If the same person joins multiple external portals, how can they access them?

After logging in, external users can only access the current external portal application. Direct switching between different external portal applications is not supported.

To access another application, users must open the corresponding external portal link or scan the QR code of that application to log in again.

Q8: How can I send WeChat notifications to users through a service account?

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External User Billing

All plans include a quota of 100 external users. After exceeding the included quota, you can purchase additional external user packages. The larger the package, the lower the unit price.

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Differences Between External Users and Organization Users

The platform includes three types of user identities:

• Organization members are registered HAP users who have joined the current organization. They can access platform features based on the permissions granted by the organization.

• External collaborators are registered HAP users who have not joined the current organization but are invited to participate in specific applications or collaboration modules. For example, when an external person is invited to join a group discussion within an organization, they become an external collaborator of that organization.

  • The same user can be an organization member in one organization and an external collaborator in another organization.
  • External collaborators can participate in specific collaboration scenarios but do not belong to the organization's member list.

• External users access an external portal opened by an application. They can only use the business functions provided through that external portal.

Login Methods

• Organization members and external collaborators:
  Can log in through the App, mini program, PC browser, or mobile browser. They also support single sign-on (SSO) and third-party login methods such as WeCom, DingTalk, Lark, and Microsoft Entra.

• External users:
  Can only log in through the web, including PC browsers, mobile browsers, and the WeChat built-in browser. App and mini program access are not supported. Third-party account login is not supported.

Application Access

• Organization members and external collaborators:
  Can access all applications and modules they have permission to use.

• External users:
  Can only access the application associated with the current external portal.

  To access another application, users must log in again through the corresponding external portal link or QR code.

Feature Limitations

Feature	External Users	External Collaborators	Organization Members
Collaboration suite, Contacts, online chat, and other internal collaboration features	Not supported	Supported	Supported
To-do items, including approvals, form filling, CC notifications, and internal notifications	Not supported	Supported	Supported
Departments, positions, organization roles, and reporting relationships	Cannot be configured	Cannot be configured	Supported
Application roles	Only one application role can be assigned	Multiple application roles can be assigned	Multiple application roles can be assigned