FAQs
About signup and login
Q1: I have enabled login via WeChat and authorized, why still need my mobile phone number and verification code?
External users create accounts based on phone numbers, and the phone number bound to WeChat may no longer be used, so the phone number and verification code are still required after the first authorization and login. After this, the mobile number and WeChat account are bound together and you can scan the QR code to log in directly.
Q2: If I signed up external users of multiple apps, is it considered as one account or multiple?
It is considered as multiple accounts and takes up multiple charging slots if paid.
Q3: Can all applications be bound to one WeChat service account?
All apps in the organization are bound to the same service account. A service account can be bound to only one organization.
Q4: How can I log in via WeChat after binding service accounts?
You can embed the link of the external portal into the menu bar of the service account, and users can login by clicking it. In short, users can log in anytime they have the QR code or link.
Q5: Do I have to follow the service account before I can scan the QR code via WeChat to log in?
No. You just need to authorize when scanning the QR code. If you want to receive WeChat notification messages, you have to follow the service account.
Q6: Can external users scan QR code on PC browser to log in via WeChat?
Yes, of course.
Q7: What if I join multiple external portals?
After logging into one application, if you want to switch applications, you need to directly scan the QR code of another application to log in.
Q8: How to send WeChat notifications to users via service account?
About the charge
All editions support 100 external users, if there are more than 100, you can purchase the expansion package. The more you purchased, the lower the unit price.
View more detailed introduction
About external users and members in the organization
In the system, there are three user roles, which are members of the organization, external collaborators and external users.
Members of an organization: They signed up and joined an organization. All features are available to them.
External collaborators: They signed up, not join the current organization, but are invited to join a module within the organization. For example, if you invite another user to join the group, he is an external collaborator of the current organization.
- An external collaborator of the current organization may be a member of another organization. A member of the current organization may also have joined a group of another organization as an external collaborator.
External user: An external window of an application for external users to quickly log in and use.
1. About the charge
Organization members are charged (free edition supports 10 members).
No charges for external collaborators.
External users are charged (100 external users are supported in each edition).
2. About login
Organization members and external collaborators signed up and have a complete account system, so they can login on App.
External users can only log in on web terminal.
3. Visible Applications
All features are available to organization members and external collaborators. They can use all the joined applications and modules after login.
External users can only see and use the current application after logging in. They need to log in again with the corresponding link or QR code for other applications.
4. Feature Restrictions
For external users
Collaboration, Contacts, and Chat are not available.
Cannot send messages to external users through [Station Message Notification], [Approval] and [Fill in] nodes in the workflow.
Reporting relationship and department are available.
Only one role can be assigned.
For external collaborators
- Reporting relationship and department are not available.
For organization members
All of the above are available.
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