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Bind Account and Sign Off


I. Bind/Unbind Account

  • Web

  • iOS

    Click on the profile photo and select [Safety Settings] to operate.

  • Andriod

    Click on the profile photo and select [Safety Settings] to operate.

Only when your account is bound to both phone number and mailbox, you can unbind the mailbox or phone number. If your account is bound to only one of them, such as only the phone number, you can't unbind it. Instead, you can only change the phone number or unbind your phone number after binding your account to your mailbox.

II. What if the phone number or mailbox has been occupied

Take the phone number as an example, if it shows that the phone number has been occupied, it means that the phone number has been bound to other accounts. In such case, you can log in with this phone number first, bind the account to a free mailbox, and unbind the phone number.

Operation (Web):

  1. Prepare a free mailbox

    Prepare an Netease 126.com and 163.com mailbox for free, or you can also use the temporary random mailbox to get the verification code.

  2. Log in to HAP with the occupied phone number and bind the account to the prepared free mailbox.

  3. Unbind the phone number, and after this the phone number can be bound to other accounts.

    (If the account is bound to the mailbox, you only need to modify the mailbox.)

IV. Sign Off/Delete Account

Personal accounts need to be signed off by the user himself. Organization Admin can only remove the account, but cannot cancel the account (delete the account).

Sign off

  • 1. Entrance

    After logging in, click the profile photo in the upper right corner, select [Personal Account] > [Account and Privacy], and click [Sign off].

    If you joined organizations, you need to quit all organizations before signing off.

  • 2. Enter password and confirm identity

  • 3. Confirm cancellation

    Read the agreement and confirm cancellation.

Revoke Sign-off

After signing off, you can still revoke the sign-off and continue the account within 15 days. If forget the password, you can retrieve and reset it.

V. Quit/Delete Organization

If you need to quit an organization, you can operate as follows:

  • Log in to HAP through the browser on your computer, click on the profile photo in the upper right corner, and select [Personal Account] > [My Org].

  • Click the name of the organization to quit.

If you are the last member of the organization, the organization is automatically deleted when you quit.


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